Thank you for shopping with My Jewellery Set! We strive to provide you with the best quality products and services. However, if you encounter any issues with your order, please review our refund policy below.

Eligibility for Refund:

You may request a refund only if:

Wrong Product Received: If you receive a product different from what you ordered.

Damaged Product: If the product you receive is damaged upon delivery.

Refund Process:

To initiate a refund, please follow these steps:

Box Opening Video:

You must provide a clear, unedited video showing the product's unboxing. This video should display the package being opened and the issue with the product (wrong or damaged item).

Time Frame:

The refund request and the required video evidence must be submitted within 7 days of receiving your order.

How to Submit a Refund Request:

Contact Us:

Send an email to Azarya.jewelery@gmail.com with the subject "Refund Request - Order #[Your Order Number]".

Include the Following Information:

Your Order Number.

The reason for your refund request (wrong or damaged product).

The box opening video is an attachment or a link to where the video can be viewed.

Review Process:

Once we receive your request and video, our team will review the footage. If the claim is valid, we will process your refund within 10 business days.

Additional Information:

No Refunds for Change of Mind: We do not accept refund requests for reasons other than receiving a wrong or damaged product.

Product Return: If your refund is approved, we may request you return the product to us. We will provide return instructions in our communication.